STATchatSM is a fast, free and simple way to talk with a provider services representative after you've searched online for the answer to a claims status or eligibility question. To use STATchat, simply log in to My Insurance ManagerSM on SouthCarolinaBlues.com. (Users logging in for the first time will need to create a profile, which takes less than one minute to complete.) If you still have a question after viewing claims status or eligibility and benefits, just click the "Ask Provider Services" button at the bottom of the page. Click the "Connect" button at the top of the page, and you'll soon be speaking to a provider services representative online. In fact, you will receive priority service and be connected to the next available agent! To ensure quick service for all customers, only one issue per call please.
When a pre-certification pends in My Insurance Manager, you can now talk to a Health Care Services representative immediately using STATchat through your computer. There are also four options in My Insurance Manager for updating your existing authorizations: Provide Clinical Information, Request Appeal, Request Extension and Update Authorization Information. After choosing an authorization from any of these options, you can use STATchat to speak with a Health Care Services representative immediately.
To get started, you'll need a headset with a microphone, or a speaker and microphone. Use STATchat now! Please visit My Insurance Manager.
Please note: STATchat is not currently compatible with the Microsoft Windows 7 operating system. We apologize for any inconvenience.
