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Checking International Eligibility
Occasionally, you may see identification (ID) cards from Blue Plan members from a foreign country. These ID cards will also contain three-character alpha prefixes. Please treat Blue Plan international members the same as domestic Blue Plan members.
The steps that you follow for foreign Blue Plan members are the same steps that you should follow for domestic Blue Plan members:
- Verify eligibility and benefits by sending an electronic eligibility (270 transaction) to BlueCross BlueShield of South Carolina or calling the BlueCard® Eligibility line at 1-800-676-BLUE (2583) and providing the three-character alpha prefix.
- File claims electronically to BlueCross BlueShield of South Carolina. We will be your focal point for claims collection, payment and problem resolution for healthcare claims incurred by international Blue Plan members.
- You may request copayments, but please do not request full payment up front. Be sure to collect payment for non-covered services. These members may not have coverage for non-emergency outpatient or physician services. In these instances, you should collect payment for non-covered services only from the members. To check claim status, visit My Insurance Manager (first-time users will need to create a profile).
Please contact us for more information or if you are unsure about your participation status.
If you have any questions about the BlueCard Program or filing claims for out-of-area patients, please contact your education specialist.
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